Consultants for IPART found that Central Coast Council Water has not done a Customer Service Standards survey since 2012 and that performance outcomes are not aligned to targets set by the community. IPART said CCC Water has advised that it will engage with its customers to identify the outcomes that matter to them, such as the number of bills paid on time and percentage of … [Read more...] about Ample evidence Council needs to improve performance, says IPART
IPART
Late item was the water price rise
Council brought a late item to the Council-under-administration meeting on May 24. The late item was to adopt new price increases for water and sewerage and stormwater drainage charges. The move came only hours after IPART’s official announcement of the increased price rises was released at one minute past midnight on May 24. Less than 19 hours later, … [Read more...] about Late item was the water price rise
