While the NSW Ombudsman puts Central Coast Council at the top of its list as most complained about Council in NSW, (see previous story here) Council’s own report card tells another story - with bigger numbers. The NSW Ombudsman reported that it received 158 complaints about Council in the 2021-22 financial year. But more than 300 people went directly to Council to … [Read more...] about Complaints to council: more than 300
Complaints
Tops in complaints – four years in a row
Central Coast Council topped the NSW Ombudsman’s list as the most complained about council last financial year. And the three years before that. The Council attracted 158 complaints in 2021-22. It attracted 164 in 2020-21. It was 141 in 2019-20 And 125 in 2018-19. The report didn’t name the councils with the highest complaints in 2017-18. The latest … [Read more...] about Tops in complaints – four years in a row
How the Privacy Management Policy affects you
Council's Privacy Management Plan is based on the provisions of two State Government Acts covering health records and personal privacy. The plan covers staff; any person or organisation contracted to or acting on behalf of Council; and “all activities of the Council”. “All activities of the Council” is where the general public comes in. More on that after we deal with the staff … [Read more...] about How the Privacy Management Policy affects you
