When IPART allowed Central Coast Council to increase water rates this financial year, it said that typical bills would represent about 1.8% of a typical Central Coast household’s income. But IPART found that the percentage increase to pensioner bills was higher compared to other groups of customers - even though the total bill would be lower. For pensioners living alone it … [Read more...] about Pensioners hit with higher increases
CCC Water
IPART wants to check on Council
IPART has asked the State Government to give it powers to check on Council’s performance as a water supply authority in two years’ time. The State-sanctioned review would allow IPART to investigate and report publicly on Council’s performance and its progress implementing improvements. The investigation would look at Central Coast Council’s Water performance to check … [Read more...] about IPART wants to check on Council
Ample evidence Council needs to improve performance, says IPART
Consultants for IPART found that Central Coast Council Water has not done a Customer Service Standards survey since 2012 and that performance outcomes are not aligned to targets set by the community. IPART said CCC Water has advised that it will engage with its customers to identify the outcomes that matter to them, such as the number of bills paid on time and percentage of … [Read more...] about Ample evidence Council needs to improve performance, says IPART
